Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and 36ph ("36ph," "we," "us," or "our") governing your access to and use of the 36ph website, mobile application, and all associated gaming services (collectively, the "Platform").

By accessing the 36ph Platform, creating an account, making a deposit, or participating in any game or promotion, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately cease using the 36ph Platform and close your account.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and 36ph.

2 Eligibility

To register and use the 36ph Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. This is a strict legal requirement under Philippine law applicable to casino-style gaming activities. Persons under 21 are strictly prohibited from registering or participating in any gaming activity on 36ph.
• You must be a natural person. Corporate entities, trusts, and other legal entities are not permitted to hold player accounts.
• You must be legally permitted to participate in online gaming activities under the laws of your jurisdiction of residence.
• You must not be a current employee, contractor, director, officer, or immediate family member of 36ph or any of its affiliated companies, software providers, or payment processors.
• You must not be located in a jurisdiction where online gaming is prohibited by applicable law.
• You must not be subject to any self-exclusion order, whether imposed by 36ph or any other gaming operator or regulatory authority.

36ph reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory documentation within the timeframe specified by 36ph may result in account suspension pending verification.

3 Account Registration

To access the full features of the 36ph Platform, you must create a player account. The following conditions apply to account registration and maintenance:

• One Account Per Person: Each individual is permitted to hold only one active account on 36ph. The creation of multiple accounts by the same individual is strictly prohibited and constitutes a material breach of these Terms.
• Accurate Information: You must provide accurate, complete, and current information during registration, including your legal full name, date of birth, residential address, email address, and contact number. You must promptly update your account information if any details change.
• Identity Verification (KYC): 36ph is required to verify the identity of all players as part of its Know Your Customer (KYC) obligations. You may be required to submit a valid government-issued ID (such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID), proof of address, and other documentation as reasonably requested.
• Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. 36ph will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.
• Account Transfer: Player accounts are personal and non-transferable. You may not sell, transfer, or assign your account or any rights therein to any other person.

36ph reserves the right to refuse account registration to any applicant at its sole discretion, without being required to provide a reason for such refusal.

4 Deposits & Withdrawals

All financial transactions on the 36ph Platform are conducted in Philippine Peso (PHP / ₱) unless otherwise specified. The following terms govern deposits and withdrawals:

Deposits: 36ph accepts deposits via GCash, PayMaya, BDO, BPI, Metrobank, and other payment channels as listed on the Platform from time to time. Minimum deposit amounts apply and are displayed at the point of transaction. All deposits must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited.

Withdrawals: Withdrawal requests are processed to the same payment method used for the original deposit, where technically possible. 36ph reserves the right to request additional verification before processing any withdrawal. Withdrawal processing times vary by payment method and are displayed on the Platform. 36ph is not responsible for delays caused by third-party payment processors.

Anti-Money Laundering: 36ph is committed to full compliance with Philippine anti-money laundering laws, including the Anti-Money Laundering Act (AMLA) as amended. 36ph may report suspicious transactions to the Anti-Money Laundering Council (AMLC) as required by law. All players are required to use the Platform for legitimate gaming purposes only.

Currency: All account balances, wagers, and payouts are denominated in Philippine Peso (₱). 36ph is not responsible for any currency conversion fees or exchange rate differences that may be applied by your bank or payment provider.

5 Bonuses & Promotions

36ph may offer bonuses, free plays, cashback, and other promotional incentives to players from time to time. All bonuses and promotions are subject to the following general conditions, as well as any specific terms communicated at the time the promotion is offered:

• Bonuses are credited to your account in accordance with the specific promotion terms and are subject to wagering requirements before any withdrawal can be made.
• Wagering requirements, eligible games, minimum odds, time limits, and maximum withdrawal amounts applicable to each bonus will be specified in the relevant promotion terms.
• 36ph reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Bonuses may only be claimed once per player, per household, per IP address, and per device, unless otherwise stated.
• 36ph reserves the right to withhold or reclaim any bonus or associated winnings if it determines, at its sole discretion, that a bonus has been claimed in bad faith, through abuse of promotional terms, or in breach of these Terms.
• Players who have opted into the self-exclusion program are not eligible to receive or claim any bonuses or promotions.

36ph's decision on all bonus and promotion matters is final and binding. Any disputes regarding bonus eligibility or calculation must be raised with 36ph customer support within 14 days of the relevant transaction.

6 Game Rules & Fair Play

All games available on the 36ph Platform are governed by individual game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules in addition to these Terms.

Random Number Generators: All casino-style games on 36ph use certified Random Number Generators (RNGs) that have been independently tested and certified to ensure fair and unpredictable outcomes. The results of all games are determined solely by the RNG and are not influenced by 36ph or any third party.

Game Malfunctions: In the event of a technical malfunction, software error, or system failure that affects the outcome of a game, 36ph reserves the right to void the affected game round and refund the wager amount to the player's account. 36ph's decision regarding game malfunctions is final.

Disconnection Policy: 36ph is not responsible for interrupted gameplay resulting from your internet connection failure or device malfunction. Where a game round is interrupted due to a disconnection, the outcome will be determined in accordance with the applicable game rules and the game's disconnection policy.

Sports Betting: For sports betting markets, including PBA, NBA, UFC, boxing, esports, and other events, all bets are settled in accordance with the official result as determined by the relevant governing body. 36ph reserves the right to void bets on events that are cancelled, postponed beyond the specified settlement period, or affected by circumstances outside 36ph's control.

7 Prohibited Conduct

The following conduct is strictly prohibited on the 36ph Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and legal action:

• Registering more than one account or assisting another person in circumventing the one-account rule.
• Providing false, misleading, or fraudulent information during registration or at any point during your use of the Platform.
• Using the Platform if you are under 21 years of age.
• Using automated software, bots, scripts, or any other unauthorized third-party tools to interact with the Platform or gain an unfair advantage in any game.
• Engaging in collusion with other players, including coordinating bets or sharing information to gain an unfair advantage.
• Exploiting software bugs, errors, or vulnerabilities. Any such discovery must be reported to 36ph immediately and must not be exploited.
• Using the Platform for any money laundering, fraud, or other illegal financial activity.
• Engaging in chargebacks or reversing deposits after using the deposited funds for gaming.
• Harassing, threatening, or abusing 36ph staff, other players, or any third party in connection with the Platform.
• Attempting to gain unauthorized access to any part of the Platform, other player accounts, or 36ph's systems.

8 Intellectual Property

All content on the 36ph Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and compilation of the Platform (collectively, "Content"), is the property of 36ph or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and related rights.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming purposes in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any Content without 36ph's prior written consent.
• Modify, adapt, translate, or create derivative works based on any Content.
• Reverse engineer, decompile, or disassemble any software forming part of the Platform.
• Use any Content for commercial purposes or in any manner not expressly permitted by these Terms.

The 36ph name, logo, and all related marks are trademarks of 36ph. Unauthorized use of any 36ph trademark is strictly prohibited.

9 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, 36ph, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits resulting from technical malfunctions, system errors, or interruptions to the Platform.
• Loss or corruption of data.
• Unauthorized access to your account resulting from your failure to maintain the security of your credentials.
• Any delay in processing deposits or withdrawals caused by third-party payment providers.
• Any loss arising from your reliance on information provided on the Platform.

36ph's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your 36ph account in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude 36ph's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.

10 Privacy & Data Protection

36ph is committed to protecting your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. The collection, use, storage, and disclosure of your personal information is governed by our Privacy Policy, which is available at /privacy-policy.

By registering on 36ph, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes the use of your data for account management, identity verification, fraud prevention, regulatory compliance, and the improvement of our services.

36ph will not sell your personal data to third parties. Data may be shared with regulatory authorities, payment processors, and identity verification providers as required for the operation of the Platform and compliance with applicable law.

11 Responsible Gaming

36ph is committed to promoting responsible gaming and player wellbeing. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options.

If you believe that your gaming activity is becoming problematic, we strongly encourage you to make use of these tools. You can access responsible gaming settings through your account dashboard or by contacting 36ph customer support.

Players who opt into the self-exclusion program will have their accounts suspended for the duration of the exclusion period. During this period, 36ph will take reasonable steps to prevent the excluded player from accessing the Platform and will not send promotional communications to the excluded player.

12 Account Suspension & Termination

36ph reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Failure to satisfy identity verification or KYC requirements.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Receipt of a chargeback or payment reversal from your payment provider.
• Engagement in any prohibited conduct as described in Section 7.
• A request from a regulatory authority or law enforcement agency.
• Inactivity for a period exceeding 12 consecutive months.

Upon account closure, any verified real-money balance remaining in your account (excluding bonus funds and winnings derived from bonus funds subject to incomplete wagering requirements) will be returned to you via your registered payment method, subject to 36ph's verification and anti-money laundering procedures.

You may also request voluntary account closure at any time by contacting 36ph customer support. Voluntary closure requests will be processed within a reasonable timeframe, subject to any pending transactions or outstanding verification requirements.

13 Amendments to These Terms

36ph reserves the right to amend, update, or replace these Terms at any time. Where changes are material, 36ph will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the 36ph Platform following the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 12.

It is your responsibility to review these Terms periodically to stay informed of any updates. The date of the most recent revision is displayed at the top of this page.

14 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of any dispute between you and 36ph, you agree to first contact 36ph customer support to attempt to resolve the matter informally. 36ph will endeavour to respond to all formal complaints within 10 business days.

If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines. Nothing in this clause shall prevent 36ph from seeking injunctive or other equitable relief in any court of competent jurisdiction.

For matters relating to PAGCOR-regulated gaming activities, players may also refer complaints to PAGCOR through its official regulatory channels.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the 36ph Platform, please contact our customer support team. We are available 24 hours a day, 7 days a week.

Email: [email protected]

Registered Address: Philippines

For responsible gaming support, please visit our Responsible Gaming page. For frequently asked questions, visit our FAQ page.